The Turning Point – Pier Village Long Branch, NJ
Submitted by admin on March 30, 2008 – 10:24 am2 Comments
The Turning Point- Pier Village – Long Branch, NJ
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The Turning Point
92 Ocean Ave
Long Branch, NJ 07740
732-923-1104
Fax: 732-923-1106
Turning Point Website
Hours: Open 8:00 a.m. to 3:00 p.m.
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The Turning Point at Pier Village is a small restaurant that serves quality Breakfast, Brunch, and Lunch. The restaurant features indoor and outdoor seating giving you the option to dine inside in the winter or enjoy the marvelous views of the ocean in the summer. Enjoy a nice relaxing meal at The Turning Point to start your day, and it will only get better from there.
I have been going to Turning Point in Holmdel since it opened. Unfortunately, I will NOT be going there any more ever again.
Although the food is good the staff is horrible. If your going to try this place go to Long Branch!
The staff at Holmdel has these very young girls at the hostess desk who sit an talk about clients, mock them and push their Friends to the front of the list. VERY UNPROFESSIONAL! They tell you 5 minutes and you wait 50 minutes. I do not know about you but I rather be told 50 min and it be only 5 minutes rather than the other way. Also if you call ahead they dont even put you on the list until you walk in the door, so your better off coming in putting your name down and leave for an hour and come back. Can we say ridiculous.
I would rather go to Chillis in Holmdel that has better service! The managers are always coming around constantly to see how you are doing. AT Turning Poi nt in Holmdel all you get is rude remarks from hostess and managers like there too good for their customers.
I recently went to long branch location and the staff is wonderful but its a far drive from Holmdel.
If you want to be lied to how long the wait is, have the hostess girl mock you and your family and make fun of disabled people (which they did when we were there) than be my guest and go to Holmdel. The food is good but not that good where you would put up with that crap.
If i was the owner I would have someone go undercover to have a normal Saturday or Sunday 11:00am experience so they can tell them how terrible the service really is.
The only staff I like is the staff working behind the break feast bar! You can not even get a set there because there is the only great service in the ENTIRE restaurant.
Just my opinion.
I am the Director of Operations for The Turning Point Restaurants and I have sent Leslie 3 emails all apologizing about her experience and thanking her for taking the time to contact us and letting us know of our shortcomings which allows us the opportunity to make all the necessary improvements that obviously need to be made in this situations. Since receiving her email- which was a copy of this posting at our website- I have addressed not only the Holmdel staff about this issue, but all of our staff at all of our locations. I have asked Leslie in all 3 emails to give me more information so that I can find out what day she was there and a description of the employees that created such a negative and unacceptable experience for her. In my 10 plus years at this company we have been fortunate to have such wonderful guests that contact us and give us the ability to fix our mistakes and accept our sincerest apologies, and we have worked on every last one that was brought to our attention. Unfortunately, Leslie has not responded to any of my 3 emails so I am unable to address the specific individuals whose performance was undoubtedly atrocious. I hope to hear from Leslie, and any other guest that has ever had issues with our restaurants, so that I can continue to work on making our restaurants a comfortable and welcome environment with excellent service @ theturningpoint.biz.
Once again, thank you Leslie for taking the time to let us know of our shortcomings and I will continue to work towards improving our staff at the Holmdel location, as well as all of our other locations, so that no other guest will ever have to withstand what you had to.
Sincerely,
Bonnie Iavaroni
Director of Operations
The Turning Point Restaurants